Privacy Policy

Chris Lewis Fire and Security is committed to ensuring that your privacy is protected when you visit our website.

This privacy policy explains what information is collected about you, how we use this information, how you can instruct us if you prefer to limit the use of the information, and the procedures that we have in place to safeguard your privacy.

Whenever you give us personal data, you are consenting to its collection and use in accordance with our privacy policy. We will not share your personal information for any other purposes without your consent unless required by law.

Email communications

Chris Lewis Fire and Security adheres to the following policy in relation to the deployment of email communications:

1. All emails sent to you by Chris Lewis Fire and Security will clearly identify Chris Lewis Fire and Security as the sender.
2. The subject line of any email sent by Chris Lewis Fire and Security will always accurately describe the subject matter of the email.
3. All emails sent to you by Chris Lewis Fire and Security will include an option to unsubscribe from future email messages.
4. You may unsubscribe from ALL Chris Lewis Fire and Security mailing lists, with the exception of any emails regarding product updates or renewals.
5. All promotional emails sent to you by Chris Lewis Fire and Security will include information that the email is an advertisement within either the body or the footer.
6. All emails sent to you by Chris Lewis Fire and Security will include our physical postal address.

Chris Lewis Fire and Security sends emails to customers and prospects in both plain text and HTML email formats. Emails are sent using sender email address@chrislewis.co.uk

Chris Lewis Fire and Security may occasionally use third-party companies to send emails on its behalf. Links inside emails sent by, or on behalf of, Chris Lewis Fire and Security will always point to URLs at the chrislewis.co.uk domain.

If you receive an email which claims to come from Chris Lewis Fire and Security which does not use this domain, or if you are suspicious that an email may not be an approved Chris Lewis Fire and Security email communication, then please send a copy of the email to customerservice@chrislewis.co.uk so we can investigate.

Web beacons

Chris Lewis Fire & Security uses web beacons to track whether recipients of its marketing communications have opened the HTML email. When the email is opened a part of the code that makes up the HTML page calls a web server to load the web beacon which then generates a record showing that the email has been viewed.

Web beacons can also be used to record anonymous user information such as IP address, email software, browser type, time/date stamp in addition to personally identifiable information such as the recipients email address.

If you do not wish to receive web beacons you will need to set your email client to disable HTML images or refuse HTML emails. 

Other information we collect and how we use it

In general, you can visit Chris Lewis Fire and Security on the internet without telling us who you are or giving any personal information about yourself. However, when you contact us (either online, in person, by telephone, fax or letter) to enquire about, order, or start using our products or services, or to enter a competition, you may be required to provide personal data such as your name, company position, address, telephone number, mobile number, fax number, email address, and credit card details. We will collect that information and use it for the purposes for which you have provided it. We will never collect sensitive information about you without your explicit consent, and we will not pass any of your personal details on to third parties unless it is necessary to facilitate your enquiry.

Every time you connect to our website, we store a log of your visit that shows the unique number your machine uses when it is connected to the internet – its IP address. This tells us what your machine has looked at, whether the page request was successful or not and which browser your machine used to view the pages. This data is used primarily for statistical purposes – to help us to understand which areas of the Site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the Site. If necessary, we may attempt to contact you through these, including, without limitation, when you are using the wrong paths to access the site or are breaching restrictions on the use of the Site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the Site.

Cookies

“Cookies” are small pieces of text that get entered into the memory of your browser by a website. They allow the website to store information on a user’s machine and later retrieve it. Chris Lewis Fire and Security uses cookies so that we can better serve you when you return to the Site. Cookies also enable us to track and target the interests of our users to enhance the onsite experience. Cookies are in no way linked to any personally identifiable information. If a user rejects the cookie, they may still use the Site, although some areas may be functionally limited.

Most internet browsers allow the use of cookies to be enabled or disabled. Please refer to the documentation for your browser software for specific instructions on how to enable or disable cookies on your computer.

Third Party Cookies

• Google Analytics (Google Inc.)
  Google Analytics is a web analysis service provided by Google Inc. (“Google”). These cookies are used to collect information about how visitors use our website so we can see what content is popular to help us improve our website.  The information is anonymised and displayed as numbers that cannot be tracked back to individuals.
  You can view Google Analytics’ Privacy Policy, and Opt out of their service if you wish to do so using the following link: Privacy Policy, Opt Out
• Facebook Advertising
  We use Facebook advertising conversion tracking and re-targeting pixels, which allows us to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target advertising. This information is generalised and can’t be tracked back to individuals.

How we use your personal information

We use your personal data to provide goods and services to you, and to let you know about other goods and services in which you may be interested, including alerting you to product upgrades, offers, and contract renewal information.
If you are making a job application or enquiry, you may provide us with a copy of your CV or other relevant information. We may use this information throughout the company for the purpose of considering your application or enquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference.

We may also use your personal data to carry out research. Your personal data may be aggregated with data received from other survey submissions. This research is conducted for our internal business and training purposes and will improve our understanding of our user’s demographics, interests and behaviour. This research is compiled and analysed on an aggregate basis and therefore does not individually identify any user.

Links

Our website contains links to other sites. Please be aware that we are not responsible for the content or for the privacy practices of those sites that we link to. We encourage our users to be aware when they leave our site, and to read the privacy policy of other sites that collect personal data. This privacy policy applies to personal data collected by Chris Lewis Fire and Security and our associated companies.

How we protect your information

Unfortunately, no data transmission over the internet or any other network can be guaranteed 100% secure. While we strive to protect your personal information, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.
We endeavour to hold all personal information securely in accordance with our internal security procedures and English law.

How to contact Chris Lewis Fire & Security

This is the website of Chris Lewis Fire and Security a company registered in England and Wales under company number 04387273 whose registered office is at Unit 3, Isis Business Centre, Pony Road, Cowley, Oxford, OX4 2RD, United Kingdom and whose VAT registration number is 927321334.

If you would like to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact customerservice@chrislewis.co.uk. It is possible to obtain a copy of the information that we hold on you. A nominal charge of £10 is made to cover administrative costs involved.

Notification of changes

This privacy policy was last updated on 24th May 2018. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the Site. You accept that by doing this, Chris Lewis Fire and Security has provided you with sufficient notice of the amendment or variation.